Prepaid top up
Everything you need to know about topping up Prepaid mobile devices.
Prepaid Mobile ways to top up
There are 5 ways to top up your Prepaid mobile device and they're all here. Top up your mobile now.
You'll need to top-up at least once every 12 months otherwise your credit will expire and your account will be deactivated. Once you top up, your credit will last for 12 months.
Prepaid - Extras and Value Packs
Get great calling, texting and data value with our range of Extras and Value Packs. They work like a just like a magazine subscription, each month the charge for that Extra or Value Pack is deducted from your balance in advance, then enjoy the freedom of extra value you your Prepaid mobile.
It's easy to add them, do it online or free from your mobile. Just look for 'Extras' in Your Telecom which can be found in the apps menu on your mobile. If this app is not pre-loaded, go to m.telecom.co.nz from the internet on your mobile.
Avoid big Mobile Broadband bills (T-Stick, Tablet, 3G Router)
You can track your usage with the online usage meter. If it's the first time you have logged in to the meter, request a temporary password and we'll guide you through getting started. You will be able to set a permanent password to have easy access to view your usage.
Prepaid T-Stick ways to top up
Before topping-up your T-Stick you'll need to know your T-Stick mobile number.
This number is printed on the case in which your SIM card arrived. If you no longer have this case please call us on 0800 800 163 with your SIM card number and we can find this for you.
You can top up your Prepaid T-Stick in five ways:
1. Online with a credit card
2. At a Telecom Store
3. Buy a $20, $40 or $60 Prepaid card or voucher at one of more than 100 retail stores, dairies, and service stations
4. Top-up over the phone with your credit card - call 0800 32 32 32
5. XT mobile customers can top-up their Prepaid T-Sticks directly from their mobiles:
- Access Y!X TWorld from your mobile web browser
- Scroll down to Your Telecom
- Select the link Top-up a mobile
- Select your top-up method (either credit card or voucher)
- Enter your T-Stick mobile number in the top-up number field
Once you've purchased your top-up voucher, please call the Help desk on 0800 32 32 32 to load your Prepaid credit onto your T-Stick. You'll need to top-up at least once every 12 months otherwise your credit will expire and your account will be deactivated. If your credit does expire you'll be notified by text message that your T-Stick mobile number may be disconnected. Once you top up, your credit will last for 12 months.
Top up your T-Stick now
Avoid big mobile bills
Track your usage (minutes, texts and data) for FREE using Your Telecom directly from your phone. You can also top up direct from device. Simply hit the Y!X TWorld soft key on your phone or the web browser on your mobile, scroll down and select Your Telecom, and you're in.
Some useful links:
- Top up a Prepaid mobile and be in to win